Support

Get help fast.

Four paths below. Pick the one that matches where you are, and it routes you to the fastest answer. Every path ends at a person.

Prefer email? Write to [email protected] any time.

I'm evaluating REALM

See it before you commit

The fastest way to evaluate REALM is a guided demo: agent-flavored or broker-flavored, live with our team, on your questions. If you'd rather read first, pricing is public and the Runbook walks the whole transaction flow.

I'm a REALM customer

Your fastest help is in the app

Log in and open help from any dashboard page. Support there sees your workspace context, so account-specific questions get answered without back-and-forth. The public Runbook covers the end-to-end flow; the in-app version is personalized to your live REALMS.

I'm a partner, or want to be

Partners & partnerships

The REALM Partner program pays a commission for the customers you refer. The program page has the terms and signup. Already a partner? Your dashboard, links, and payout status live in the partner portal. For anything bespoke, email the partnerships team directly.

Something's broken

Report it with the details that speed the fix

Email [email protected] or use the contact form. Including these four things usually turns a days-long thread into a same-day fix:

  • The page you were on (copy the URL)
  • What you did, and what happened instead
  • A screenshot if you have one
  • The Realm's name is enough. Never send client SSNs or financials
Quick Answers

The four questions we hear most.

Billing question?

Billing lives in the app: log in and open Settings Billing to change your plan, update a card, or download invoices. REALM is a flat subscription with no per-transaction fees.

Locked out or forgot your password?

Reset it yourself at realm.realty/auth/forgot. If you sign in with Google or Microsoft, use the same button you signed up with. There's no separate password to reset.

Is REALM available in my state?

REALM is live for agents and brokerages today, rolling out market by market. Sign up to get notified the moment we open your market.

Can I try it without creating an account?

Yes. Try the demo and walk the live product with our team, agent or broker flavored. No setup on your side.

Still stuck? Talk to a person.

The contact form routes to the REALM team, not a ticket queue that goes quiet.

Contact the Team[email protected]
REALM Support | REALM